Privacy Policy
XTP Solutions
Last Updated: May 27, 2026
1. Introduction
XTP Solutions ("Company," "we," "us," or "our") operates xtpsolutions.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
We are committed to protecting your privacy and maintaining the confidentiality of your personal data. We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
2. Information We Collect
2.1 Information You Provide Directly
- Account information: Name, email address, username, and password when you create an account
- Order information: Billing address, shipping address, phone number, and payment details (processed securely through our payment processors, we do not store full card numbers)
- Communications: Any messages you send us via contact forms, email, or customer support channels
- Verification information: Documentation verifying your status as a qualified researcher, institutional affiliation, or professional credentials (if applicable)
2.2 Information Collected Automatically
When you visit our Site, we may automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited, time spent, referral URLs
- Cookie identifiers and session data
2.3 Information from Third Parties
We may receive limited information from:
- Payment processors (transaction status, fraud signals)
- Shipping carriers (delivery confirmation, tracking status)
- Analytics providers (aggregated, anonymized traffic data)
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders, including shipping and payment processing
- Communicate with you about your order, account, support requests, or product inquiries
- Verify buyer eligibility and Research Use Only (RUO) compliance
- Detect and prevent fraud, chargebacks, and unauthorized access
- Investigate claims of damage, loss, or incorrect shipments
- Improve our website through analytics and usage data
- Comply with legal obligations, including recordkeeping and responding to lawful requests from regulatory authorities or law enforcement
- Monitor compliance with RUO terms and our Terms of Service
We will only send marketing communications if you explicitly opt in. You may unsubscribe at any time by following the link in any marketing email.
We do not use your personal data to build advertising profiles or sell it to data brokers.
4. Legal Basis for Processing (GDPR, EU/UK Visitors)
If you are located in the European Union or United Kingdom, we process your personal data under the following legal bases:
| Purpose | Legal Basis |
| Processing your order | Performance of a contract |
| Fraud prevention & compliance | Legitimate interests / Legal obligation |
| Verifying buyer qualification | Legitimate interests / Legal obligation |
| Marketing communications | Consent (opt-in only) |
| Analytics | Legitimate interests (anonymized/aggregated) |
You may withdraw consent at any time without affecting the lawfulness of processing already carried out.
5. Cookies
Our Site uses cookies and similar tracking technologies. These include:
- Strictly necessary cookies: Required for the Site to function (e.g., shopping cart, session management, security)
- Analytics cookies: Help us understand how visitors use the Site (planned; e.g., Google Analytics)
- Advertising cookies: Used for targeted ads and retargeting (planned; e.g., Google Ads)
- Preference cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality. For full details, see our Cookie Policy at xtpsolutions.com/cookie-policy.
6. Data Sharing and Disclosure
We may share your information with:
- Payment processors (e.g., to authorize transactions, prevent fraud)
- Shipping and logistics providers (e.g., to fulfill and track your order)
- IT and hosting providers (e.g., web infrastructure, email services)
- Analytics providers (e.g., Google Analytics, aggregated data only)
- Legal and compliance authorities when required by applicable law, court order, subpoena, or regulatory demand
We require all third-party service providers to handle your data securely and only for the purposes we specify. We do not permit them to use your data for their own marketing or commercial purposes.
We may also disclose information if we reasonably believe disclosure is necessary to: (a) comply with the law; (b) protect the rights or safety of XTP Solutions, our customers, or others; (c) prevent or investigate fraud, illegal activity, or violation of our Terms of Service; (d) enforce RUO compliance or investigate potential misuse of products.
7. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy, including:
- Order records and transaction data: 7 years (to comply with tax and financial recordkeeping requirements)
- Account data: Until you request deletion or your account is inactive for 3+ years
- Communications and support records: Up to 3 years from last contact
- Claim documentation: 5 years (to support damage, loss, or error claim resolution)
You may request deletion of your data at any time (see Section 10), subject to our legal retention obligations.
8. Data Security
We implement commercially reasonable technical and organizational measures to protect your information, including:
- SSL/TLS encryption on all data transmissions
- Restricted access to personal data on a need-to-know basis
- Regular security assessments and updates
- Secure payment processing through PCI-DSS compliant providers
No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we will notify you without undue delay in the event of a personal data breach that poses a risk to your rights and freedoms.
9. International Data Transfers
XTP Solutions is based in the United States. If you are located outside the U.S., your personal data may be transferred to and processed in the U.S. or other countries where our service providers operate. We take steps to ensure such transfers comply with applicable law (including EU Standard Contractual Clauses where required).
By using our Site, you consent to the transfer of your personal data to the United States.
10. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Correction | Request correction of inaccurate or incomplete data |
| Deletion | Request erasure of your data ("right to be forgotten") |
| Portability | Receive your data in a structured, machine-readable format |
| Objection | Object to processing based on legitimate interests |
| Opt-out | Opt out of marketing communications, analytics, or advertising cookies |
| Non-discrimination (CCPA) | We will not discriminate against you for exercising your privacy rights |
To exercise any of these rights, contact us at privacy@xtpsolutions.com. We will respond within 30 days (or 45 days where permitted by law).
11. Children's Privacy
Our Site is intended for use by adults (21+) engaged in legitimate scientific research. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have collected data from a minor, we will delete it promptly. 12. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on the Site or by email. The "Last Updated" date at the top reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance.
14. Contact Information
For privacy-related inquiries or to exercise your rights, contact:
XTP Solutions, Privacy Team
Website: [xtpsolutions.com](https://xtpsolutions.com)
Email: [privacy@xtpsolutions.com]